Postage to UK addresses is £4.99 standard delivery of 1-2 days. Excludes Northern Ireland.
*Orders placed after 2pm Monday – Friday or over the weekend will be processed for delivery on the next available business day
Northern Ireland shipping is £15.00 flat fee.
Protein Pancakes, Mountain Chips & Dinky Protein Bar
Postage to USA will start with a flat rate of £20.00. For orders of more than one unit, delivery will be calculated by weight.
Postage to EU countries is £11.99 flat rate.
Postage to Non-EU and international addresses is £24.99. For orders of more than one unit, an extra delivery charge of £4.99 will be added per extra unit ordered.
Moose Juice
Postage to UK £4.99 (flat rate for 1-3 crates). Excludes Northern Ireland.
Postage to USA has a flat rate of £20.00. For orders of more than one unit, delivery will be calculated at checkout based on weight.
Postage to EU £11.99 (flat rate for 1 – 6 crates).
Combined Orders for all Muscle Moose Product (USA Orders only)
1 – 3 crates of Moose Juice starts at £20.00 basic shipping rate. Delivery will be calculated at checkout based on weight.
Combined Orders for all Muscle Moose Product (EU Orders only)
Up to 3 crates of Moose Juice is only £11.99 flat rate. Delivery will be calculated at checkout based on weight
Delivery to mainland UK
Delivery Time
1-2 working days from placing the order for standard delivery.
We usually process your order within 24 hours and deliver it to you by courier within 2 working days from the date you place your order. The courier will need to obtain a signature on delivery. Working days are Monday to Friday excluding bank holidays.
Please note that some remote postcode areas of Scotland and Cornwall require an extra day for delivery.
The UK postcode areas that DPD state as offshore, taking 2 working days, are all of Northern Ireland, that is postcodes starting BT. All of the Isle of Man,that is postcodes starting IM. The Channel Islands GY and JE postcodes, Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3, Scilly Isles, TR21. Also some of the Scottish Highlands – postcodes AB31, AB33-38 & AB44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42
Returns
We hope you’re happy with your Muscle Moose purchase and we understand that sometimes, you’ll need to make a return. We’ve tried to make the returns process as clear and straightforward as possible. If you are not sure about what to do with your return, please email us your order number and what you would like to return and we’ll help you get sorted – sales@harperinnovations.co.uk.
You have 30 days from the date you receive your order, to return anything to us for an exchange or refund (*exclusions apply). Exchanges are like-for-like – ie the same product in a different size.
To make a return, simply follow the instructions below:
Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return/exchange. If you no longer have the slip, just add a note of your name and order number inside the parcel and if exchanging, what you would like to exchange for – eg “size XL”. Please us the original packaging if possible.
Return the item in unworn/unused condition and for food items, unopened and in their original packaging, including boxes.
*Food items that have been opened do not qualify for a refund. If you are unsatisfied with your food or drink purchase, please return the items to us in their original packaging for quality control purposes to the below address. Upon receipt, we will send you a replacement item.
Our returns address is Harper Innovations Ltd, Unit 3 Sovereign Business Park, Wyvern Avenue, Stockport, SK5 7DD. All returns must be sent by recorded delivery and proof of postage obtained. Without proof of postage, we will not be able to provide a refund if your item is lost in transit.
Delivery to USA
Delivery Time
Orders placed before 12pm GMT will be received the next working day.
Juicy Deals are not available for international shipping.
Delivery to EU
Delivery Time
7 – 10 working days from placing the order.
We usually process your order within 24 hours and deliver it to you by courier within 7 – 10 working days from the date you place your order.
Juicy Deals are not available for European shipping.
