Muscle Moose - Delivery Information

Delivery information

Postage to UK addresses is £1.99 standard delivery of 1-3 days. Excludes Northern Ireland.

£4.99 DPD next day delivery is available for orders placed before 3pm Monday – Friday*. Excludes Northern Ireland.

*Orders placed after 3pm Monday – Friday or over the weekend with DPD next day delivery selected will be processed for delivery on the next available business day. 

Northern Ireland shipping is £15.00 flat fee.

Muscle Mousse, Protein Pancakes, 1 Minute Mug Cakes, Mountain Chips & Beaver Bar

Postage to USA £15.00 flat rate.

Postage to EU countries is £11.99 flat rate up to five bags/ boxes.

Postage to Non-EU and international addresses is £24.99. For orders of more than one unit, an extra delivery charge of £4.99 will be added per extra unit ordered.

Moose Juice

Postage to UK £1.99 (flat rate for 1-3 crates), £5.99 (flat rate for 4 + crates) standard shipping or £4.99 DPD next day delivery for orders placed before 3pm with next day delivery selected. Orders placed after 3pm with DPD next day delivery selected will be processed for delivery on the next available business day.  Excludes Northern Ireland.
Postage to USA £15.00 flat rate.
Postage to EU £11.99 (flat rate for 1 – 6 crates).

Combined Orders for all Muscle Moose Product (UK Orders only)

1 – 3 crates of Moose Juice and up to 6 bags of Muscle Moose product is only £1.99 shipping standard 1-3 day delivery and £4.99 DPD next day delivery for orders placed before 3pm with next day delivery selected. Orders placed after 3pm with DPD next day delivery selected will be processed for delivery on the next available business day.  Excludes Northern Ireland.

Combined Orders for all Muscle Moose Product (USA Orders only)

1 – 3 crates of Moose Juice and up to 6 bags of Muscle Moose product is only £15.00 flat rate shipping.

Combined Orders for all Muscle Moose Product (EU Orders only)

Up to 3 crates of Moose Juice and up to 6 bags of Muscle Moose product is only £11.99 flat rate.

Delivery to mainland UK

Delivery Time

1-3 working days from placing the order for standard delivery. 

DPD next day delivery for orders placed before 3pm with next day delivery selected at checkout will be delivered the next business day. If next day is selected for an order placed after 3pm, the order will be processed and shipped for the next available business day. 

We usually process your order within 24 hours and deliver it to you by courier within 3 working days from the date you place your order. The courier will need to obtain a signature on delivery. Working days are Monday to Friday excluding bank holidays.

Please note that some remote postcode areas of Scotland and Cornwall require an extra day for delivery.

The UK postcode areas that DPD state as offshore, taking 2 working days, are all of Northern Ireland, that is postcodes starting BT. All of the Isle of Man,that is postcodes starting IM. The Channel Islands GY and JE postcodes, Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3, Scilly Isles, TR21. Also some of the Scottish Highlands – postcodes AB31, AB33-38 & AB44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42

Returns

We hope you’re happy with your Muscle Moose purchase and we understand that sometimes, you’ll need to make a return. We’ve tried to make the returns process as clear and straightforward as possible. If you are not sure about what to do with your return, please email us your order number and what you would like to return and we’ll help you get sorted – sales@harperinnovations.co.uk.

You have 30 days from the date you receive your order, to return anything to us for an exchange or refund (*exclusions apply). Exchanges are like-for-like – ie the same product in a different size.

To make a return, simply follow the instructions below:

Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return/exchange. If you no longer have the slip, just add a note of your name and order number inside the parcel and if exchanging, what you would like to exchange for – eg “size XL”. Please us the original packaging if possible.

Return the item in unworn/unused condition and for food items, unopened and in their original packaging, including boxes.

*Food items that have been opened do not qualify for a refund. If you are unsatisfied with your food or drink purchase, please return the items to us in their original packaging for quality control purposes to the below address. Upon receipt, we will send you a replacement item.

Our returns address is Harper Innovations Ltd, Unit 3 Sovereign Business Park, Wyvern Avenue, Stockport, SK5 7DD. All returns must be sent by recorded delivery and proof of postage obtained. Without proof of postage, we will not be able to provide a refund if your item is lost in transit.

 

Delivery to USA

Delivery Time

Orders placed before 12pm GMT will be received the next working day.

Delivery to EU

Delivery Time

7 – 10 working days from placing the order.

We usually process your order within 24 hours and deliver it to you by courier within 7 – 10 working days from the date you place your order.